- Dordrecht
- Full-time
- Mid-Senior Level
- View this page in Dutch
Do you want to build an international fulfilment team from the ground up and make a direct impact on our Duty Free customers worldwide? As Operations Manager Duty Free, you’ll have the opportunity to set up a new team in Dordrecht and make our operations a little smarter every day. You switch easily between strategy and practice: from contributing to growth ambitions to resolving complex customer cases. Do you get energy from building, improving and working together with colleagues across the globe? Then this is your chance!
Reach your full potential as an Operations Manager
As Operations Manager, you are responsible for everything related to fulfilment within Duty Free. You build a new team and lead this team, focusing on both day-to-day performance and development. You are part of the Duty Free team and work closely with various regions in the world to realize our growth ambitions.
What you’ll do:
• Build, lead and develop the fulfilment team
• Optimize and secure processes around order processing for our international Duty Free customers
• Work alongside the team in daily operations: you handle complex customer queries and escalations yourself and act as the first point of contact for the team
• Monitor and analyse performance, workload and customer satisfaction, and translate these insights into concrete improvement proposals
• Initiate and lead projects within fulfilment, such as developments related to AI
• Work closely with various departments to create scalable solutions and ensure a smooth end-to-end chain
This is you
You get energy from building: setting up a team, making processes smarter and guiding people through change. You feel at home in an international environment with customers in different time zones and colleagues around the world. You combine a clear vision on fulfilment with the willingness to be hands-on in daily operations. You keep the overview, dare to make decisions and manage expectations clearly towards both your team and stakeholders.
You:
• Hold a bachelor’s degree (HBO level)
• Have relevant experience in an operational role within fulfilment, customer care or (e-)commerce, preferably with leadership or coordinating responsibilities
• Have experience with BIT and fulfilment-related processes
• Have strong analytical skills: you use data and reports to underpin decisions and improve processes
• Have excellent command of English, both spoken and written; Spanish is a plus
• Are available for 32 to 40 hours per week
We offer you
The opportunity to help build a fast-growing and promising division.
An entrepreneurial and energetic company culture in which your ideas are valued.
Plenty of opportunities to further develop yourself and grow along with the business.
A competitive salary in line with your experience, plus an annual fixed Christmas bonus and a performance-based bonus.
25 vacation days and the option to buy and earn additional days.
Travel allowance for up to 75 km one-way commuting or a home-working allowance when you work from home.
A pension scheme in which we pay two-thirds of the pension contribution.
The possibility to follow training and courses that match your role and growth ambitions.
Access to coaching programmes to support your mental well-being.
Participation in collective insurance schemes, such as disability and survivor’s insurance.
Free use of our in-house gym.
A bike plan that allows you to benefit from a substantial discount on a bicycle.
The division for this role acts as a one-stop distribution partner for leading confectionery and beverage brands and suppliers worldwide. We connect these top brands with retailers through sustainable, mutually beneficial partnerships, expanding product reach across diverse channels.
The focus is Duty-Free retail in European markets and beyond. As part of the B&S Group, and supported by our KingofReach.com platform, we are on a journey of rapid growth and innovation within the FMCG sector.
Join our ambitious and diverse team at our Dordrecht location and contribute to the future of food and beverage distribution, while further developing your career in a dynamic, fast-growing company full of fun and enthusiasm!
Our recruitment process
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Step 1
Apply
Apply, send your resume and motivation, and maybe we will say hi.
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Step 2
Say hi!
First introduction with one of our Corporate Recruiters.
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Step 3
Follow up
A follow-up meeting with the manager of your department.
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Step 4
Challenge
An assignment to challenge your skills can be part of the process.
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Step 5
Proposal
We make you a proposal & final conversation to discuss your proposal.
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Step 6
Let’s go!
We’re looking forward to seeing you on your first day!
